Player Relations Advisor

Recruiter
Gamesys
Location
Newcastle-under-Lyme
Posted
29 Jul 2017
Closes
13 Sep 2017
Contract Type
Full Time

We are Gamesys

Together we invent games and create experiences to thrill our players and rock the world!

Our mission is to be the best gaming operator and games developer in the industry, building and providing games that players love.

Over 25 million players, 1,000 employees, 51 nationalities - one team!

Gamesys challenges all of its employees to "have fun, making fun", our aim is to deliver exclusive content, amazing gaming experiences and excellent customer service across all of our ventures, products and offerings.

Why join us?

We have an incredibly unique way of doing things that can take some getting used to! We don’t just create the most amazing games, we’re an entertainment company. We make it our business to recruit the most enthusiastic, innovative and talented people where employees enjoy their work and our Members (game players) also enjoy the fruits of their labour.

We want to fill our company with passionate people who will promote and maintain the best entertainment experiences that make us one of the most popular online gaming providers.

It’s Fun!

We like to have fun together (all work and no play makes Jack a dull boy) and our offices are testament to that fact!

What you’ll need to do

As a Player Relations Advisor, you will support key business areas across the business to achieve their set goals. You will be required to work closely with key stakeholders across the company, especially our Gaming Finance, Marketing, and Product teams.

Get Stuck In whilst making a high volume of outbound calls to high value and VIP players daily whilst forming fun, long lasting relationships and building a strong community presence amongst our players.

Be the Player and excel in being the first point of contact to our high value members for queries and advice whilst objection handling to the upmost of your ability.
Give A Damn to drive retention and enhance the customer experience through outbound campaigns which includes lapsing players, winners, giving bespoke games advice, promoting new games and gaining feedback on various products across the business.
Be One Team as you’ll be working with multiple departments to gather feedback from our members, whilst sharing best practise on our social responsibility to the player, Responsible gaming is of the upmost importance; you will support our VIP players through their thrilling journey of what we must offer.
Be Wonderfully Weird whilst you’re talking to our members, we’re always ringing them with good news, whether it’s a winner’s call or to give away exclusive VIP Gifts, you will have the opportunity to support the majority of our Player data base whatever the call reason.
Place Smart Bets by analysing member activity data and reports to identify key discussion points prior to AML or RG interactions with the member.
Always Learning within the team by sharing your knowledge, experience and passion amongst your colleagues and key stakeholders of the business.
Keep Rolling with the times, Gamesys are always developing new products and offerings which we are key to supporting, with Sports Bet being around the corner, any previous sports betting knowledge is an advantage.

Your experience and skills

Good interpersonal skills and the ability to build rapport at all levels with Stakeholders and players
Motivated to succeed, enthusiastic, confident, dedicated, proactive and driven
The ability to think like a player and empathize with a range of emotions
Clear articulation of the player benefits for promoting marketing campaigns
A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines, ability to work individually and as part of a team
Knowledge or experience of online gambling industry, including slots, bingo, casino and sports
Excellent organisational, planning and time management skills
Logical thinker with creative problem-solving ability
Excellent verbal and written communication skills
Computer proficiency
Good understanding of interpreting data

The person we are looking for

Passionate - a love of online betting and sports is desired, and a love of excellent player service is imperative.
Versatile - if you can wear more than one hat at a time, and juggle multiple tasks in parallel (often with changing requirements and priorities); that’s a start!
Resilient - you have the ability to drive change across key stakeholder groups
Team Player - it’s not a one-man show - you need to work tirelessly with your stakeholders and peers; able to interact inclusively and effectively with people at all levels
Decisive - we like people who have the ability and experience to make decisions on their own
Dependable - we pride ourselves in being there for our Players 24x7, so we need people who can be here, whatever the time of day or night
Dynamic - we need a unique working style that creates engagement, encourages a positive working culture and deliver results
Sees the 'big picture’ - as well as grasping the detail, you are good at fitting it all together
Creative - we like fresh, exciting and outside-the-box, a willingness to innovate and explore new ideas is essential
Successful - we’re keen on people who set their goals - and achieve them

What can we offer?

Starting salary £20083 plus OTE - 35% uplift on hourly rate for unsociable hours
Performance bonus
Childcare Voucher scheme
Private Healthcare scheme
Free on-site parking
Enhanced Maternity/Paternity/Adoption pay
Ride to Work Scheme
Virgin Tribe - access to exclusive Virgin offers and experiences
Life Assurance (x3 salary)
Contributory Pension Plan