Customer Service Administrator

The Future Works
Bermuda Park
£10 per hour
29 Jul 2017
31 Aug 2017
Contract Type
Full Time
This is an exciting opportunity to join a friendly team based in the City Centre of Coventry. You will be the first point of contact to all new and existing customers dealing with enquiries from end to end whilst providing outstanding customer service at each contact point.

The company opens late on a Tuesday and Thursday until 10pm and all day on Saturdays. This will be covered in a shift pattern meaning you will work approximately one late night or Saturday in four with days off in the week. You will be required to work the opening hours between 8.30am -10pm.

You will be a customer service champion for the customer service team, supporting the delivery of excellent service in line with agreed operating level agreements whilst ensuring quality standards are observed at all times. You will be supervised by the Customer Service and Experience Operations Manager who will provide the operational lead for services delivered by the Customer Service Desk.

You must have the ability to convey to the customer a sense of expertise in the services on offer and capabilities, and serve as an external key educator to our community and customers. You will play a pivotal role in ensuring the satisfaction of our customers in line with ISO 9001:2008 and Customer Service Excellence certification requirements.

With your excellent communication skills, you will be required to communicate effectively to internal teams in accordance with regulations and company policies and procedures. You must have an eye for detail with the ability to identify trends and make recommendations for continual improvement.

This is a hands-on role that requires an enthusiastic and innovative individual with outstanding customer service skills and an eye for detail. You must be able to think on your feet, work independently but also as part of a team.

You should possess excellent IT and communication skills, and the ability to work under pressure is essential for this post. You should also have experience of customer service or dealing with the general public.

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