1st Line IT Support Engineer
1st Line Support Engineer required for our clients business in Telford.
Working as part of the 1st Line Team in receiving all incoming support calls and raising the call in accordance with company guidelines.
You will be managing and maintaining incoming calls, investigative work and providing customers with updates.
You will ideally have all or some of the following experience:
·Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting. A desktop support role would also be
·Active Directory administration, in particular user creations.
·The remote support of users in a Citrix environment.
·Remote troubleshooting of hardware issues and operating system level problems.
·Basic network and comms remote troubleshooting.
·Microsoft Exchange 2010 administration.
·Good knowledge of supporting Microsoft Office 2007, 2010 and 2013.
·Remote printer troubleshooting.
Any other relevant support experience in an ITIL service desk environment.