Direct Delivery Assistant

Recruiter
Pro Castle Consulting
Location
Hilderstone
Salary
£16,000 per annum
Posted
27 Jul 2017
Closes
17 Aug 2017
Contract Type
Full Time

Pro-Castle urgently require an experienced Direct Delivery Assistant for their client in Stoke on Trent.

This is a permanent role with an immediate start available for the right person.

Job Description

• Processing customer FOB and Direct delivery orders (international).

• Collating product and packaging requirements from the customers to be submitted to the factories.

• Liaising with purchasing and shipping department to check if we can supply and meet all target customer order quantities, dates and requirements.

• Preparing backorder order reports, on a weekly basis to track orders and their status.

• Booking container shipments into the customers warehouses within the appropriate time scale.

• Excellent customer service and communication skills at all times.

• Build a working relationship with both reps and customers and communicating with them throughout the FOB or Direct process.

• Providing assistance and support to the sales rep

• Collating quotes, specs, images and lineforms together for the reps and customers.

• Dealing with customer portals on a day to day basis.

• Attend meetings alongside the sales reps to discuss customer order updates and possible future orders.

• Deal with customer queries - possible shortages/over deliveries etc.

• Work as part of a team & support colleagues within the office where possible.

• Provide holiday cover.