Level 1 Service and Support

Recruiter
Burton Commercial
Location
Warwickshire
Salary
£16,000 per annum
Posted
29 Jul 2017
Closes
16 Sep 2017
Contract Type
Full Time
My Client are expanding their team and are looking for dedicated Support Consultants to support both internal and external stakeholders.

Responsibilities:

Provide technical support and user assistance to customers

Handling customer requests (via email, telephone or web portal) and logging them in the service management tool

Providing customers with software usage advice

Identifying the appropriate priorities and required actions (escalation)

Running SQL scripts on MS SQL Servers

Product service pack testing

Providing service pack testing

Providing updates and detailed product release information

Collating product enhancement suggestions