Audit and Assurance - Resource Manager, Bristol, Cardiff, Reading, Southampton,Birmingham,Nottingham

29 Jul 2017
31 Aug 2017
Contract Type
Full Time

Job Summary

To be responsible for ensuring client work is effectively resourced across locations and that the "best" team is delivered for each client engagement, balancing the needs of the individual Business Units and clients alongside individual career goals. The role is not Business Unit aligned but is designed to ensure that Business Unit aligned schedulers are able to provide the appropriate service to their Business Unit teams.

Key Responsibilities & Accountabilities

  • Proactive leadership throughout periods of change to support the delivery and standardisation of operating practices with a focus on continuous business improvement
  • Proactive liaison with Business Unit Leadership to fully understand the business strategy and drivers for deployment
  • Thorough understanding of the skillsets required to create the highest performing teams to effectively serve our clients
  • Assess and plan future regional resource requirements based on projected workflows, impact of pipeline and levels of attrition, ensuring headcount and utilisation levels are in line with business unit forecasts
  • Leadership and management of a cross business unit regional resourcing team to drive optimum resourcing choices
  • Manage/oversee regional business unit joiners, leavers and secondments and have an understanding of the impact of these on business unit resourcing
  • Delivery of the manpower and resourcing plan by having a deep understanding of portfolio growth plans and headcount requirements to support these
  • Consolidate business unit forecasting e.g. chargeable hours, utilisation and headcount against budget and proactively drive resourcing decisions to respond to these
  • Liaise with Finance and Internal Departments to understand the impact of resourcing decisions on final results and headcount
  • Build relationships with resourcing teams nationally to enhance cross regional/business unit working to understand business unit needs and how best to deploy practitioners to address these
  • Attend and lead weekly resourcing calls to facilitate effective operation of the Resource Management network regionally and nationally
  • Raise options for deployment of client service practitioners outside of region/business unit to match business needs (e.g. internal/external secondments, cross service line/business unit working, upskilling)
  • Challenge requests from the business where necessary and influence individuals to ensure an appropriate response that meets business unit goals
  • Involvement in resource management decisions for large and/or complex engagements
  • Provide support to the resourcing team on difficult issues or where senior intervention is required
  • Create, promote and implement consistent processes and the sharing of best practice initiatives across the regional business units in line with national scheduling policies
  • Delegate responsibilities and involve more junior team members in key tasks as appropriate
  • Conducting regular portfolio reviews to ensure maximum utilisation, development opportunities and a fair allocation of work across resourcing teams
  • Interpretation and analysis of management Information (MI) to identify trends, make connections and spot opportunities to improve utilisation and profitability
  • Share knowledge, best practice and network with colleagues across the Business units and Resource Management function
  • Support the Head of Scheduling with recruitment, interviews and the induction of new staff as required
  • Lead and support internal training courses at certain points throughout the year
  • Work with the Head of Scheduling and other Resourcing Managers to operate seamlessly as one Audit & Assurance Resource Management team


Deployment and Manpower Planning

  • First escalation point for issues that are difficult to resolve by the Resourcing team
  • Conflict resolution and ability to influence and negotiate with multiple senior stakeholders
  • Influence and drive the mobility agenda in the business
  • Look for deployment opportunities and build relationships across regional Business Units
  • Use analytical skills to maximize business performance and ensure appropriate challenge of our resourcing decisions

Knowledge And Skills

Relationship Skills including communicating and Influencing:

  • Developing and sustaining long term relationships with key stakeholders across business units, Resource Management function and other operational areas
  • Ability to influence and negotiate with multiple senior stakeholders within the business
  • Ability to communicate with impact using different communication styles as required
  • Understanding the firm-wide strategy, business unit and resource management strategy
  • Contributing to Resource management objectives and vision for the business unit/line of service
  • Ability to drive and implement resource management strategy
  • Ability to influence and create a vision for change by championing the delivery of change
  • Having a sound awareness of internal training requirements to effectively lead direct reports to ensure efficient scheduling of learning, avoiding peak periods in the year, whilst maintaining compliance with all internal requirement

Key Skills

  • Strong leadership and management skills with a proven track record of influencing and negotiating
  • Excellent relationship management and communications skills with an ability to build strong relationships at all levels
  • Confident, resilient and capable of working in a challenging, fast paced and continuously changing environment
  • Proactive and creative approach to problem solving and conflict resolution - ability to 'think outside the box'
  • Ability to make effective decisions using sound judgement
  • Commercial mind-set and business acumen to support decision making
  • Excellent written and oral communication skills
  • Numerate and well organised
  • Strong team player
  • Flexibility and tenacity

For a full job description please click apply

Requisition code: 137640