Senior Customer Service

Hays Specialist Recruitment Limited
£17,000 per annum
29 Jul 2017
31 Aug 2017
Contract Type
Full Time

Senior Customer Service Newcastle-under-Lyme

Your new company
One of the UK's leading independent logistics specialists. The Company are going from strength to strength as they continue to give their clients exceptional levels of service.

Your new role
You will be the dedicated point of contact for clients, drivers and suppliers, delivering excellent customer service levels in a fast paced environment.
You will resolve challenges for clients and drivers within agreed service level agreements.
You will provide accurate reporting.
You will ensure that statutory obligations are met in relation to record keeping.
You will support the escalation of any complaints for a timely resolution.

What you'll need to succeed
You have a strong focus on delivering great service.
You have excellent MS Office skills including Word, Excel, Powerpoint etc.
You have fast and accurate data entry skills.
You can analyse and interpret data.
You can work independently to tight deadlines.
You have high attention to detail.

What you'll get in return
Salary £17000 - £19000 dependant on experience
Up to £1000 Annual Bonus (paid 6 monthly)
22 Days Annual Leave + Bank Holidays
Hours of Work Monday to Friday 9.00am - 5.30pm
Life Cover, Pension and Health Care on completion of probation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now.
If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion on your career.

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