Contact Centre Delivery Manager Outsourcing - Midlands - £36-45K Benefits

PSD Group
Bermuda Park
£36,000 per annum
01 Aug 2017
31 Aug 2017
Contract Type
Full Time

About the Client

My client is a leading Outsourcing organisation and owing to a number of client wins are now looking for a Contact Centre Manager to take ownership of a Contact Centre Units, providing outstanding Customer Experience along the way. This role will be based in the contact centre.

About the Role

You will manage the operational delivery of a number of sales & Service campaigns within an outsourcing environment.

The key aspects of this role are:

  • Development of Best Practice service delivery models and continuous improvement across contracts including innovation of services including Contact Centre and Customer Experience
  • Leadership of up to 5 team leaders and c 40FTE
  • Stakeholder engagement to ensure effective delivery of contracts
  • Development of people development programmes
  • Development of account plans and ensuring resourcing strategy is correct for the site
  • Interpretation of MI and aligning to financial budgets

What we’re looking for

This is an outstanding opportunity for someone who has coordinated and developed their staff in a contact centre environment and is looking to join a growing and profitable organisation with an opportunity for career progression.

About the Offer

- £36-45K + Benefits


Rob Dermott, Associate Director

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