Property Manager- For Large Growing Residential Portfolio

Martin & Co. Sutton Coldfield
Sutton Coldfield
£18,000 per annum
29 Jul 2017
17 Aug 2017
Contract Type
Full Time

Local Sutton Coldfield office of National group seeking experienced Property Manager to maintain large residential property portfolio. Family run local office with a large growing portfolio of managed properties. Active in area as a premier Lettings, Sales and Investment company. Additional training opportunities available. Office incentive schemes available.

Working directly with a junior property coordinator and liaising with specialist team of loyal contractors.

Main objectives of this role:

  • Maintain the level of service and quality standards set out by Martin & Co
  • Demonstrate high standards of professionalism, courtesy and efficiency in dealing with the public.
  • Manage the property portfolio in order to maximize and retain clients.
  • Deal with all renewal of tenancies and accompanying negotiations.
  • Secure renewal fees from both landlords and tenants.
  • Provide careful and considerate advice as and when necessary.
  • To operate with the confines of the Housing Acts and Lettings legislation.
  • To operate to the standards set by our regulatory bodies.


  • Manage the property portfolio in order to maximize office income including the retention of properties and clients.
  • Manage all property maintenance issues.
  • Liaise with Landlords and negotiate with contractors for works to be carried out on properties.
  • Arrange inventories, gas safety certificates, EPC’s and all other legal documentation to ensure that all managed properties comply with current legislation.
  • Ensure that all managed properties comply with current legislation with regards to: gas safety, fire and furnishings, electrical safety, HMO’s, non-resident landlords.
  • Liaise with independent inventory company and front office staff to ensure a smooth check in/out process.
  • Arrange and carry out property inspections including reporting findings to the Landlord and arranging remedial works and/or follow up visits if required.
  • Manage all tenancy renewals and secure renewal fees from Landlords and Tenants.
  • Deal with complaints from Landlords and Tenants.
  • Handle deposit dispute negotiations (inline with DPS procedures).
  • Chase overdue rental payments.
  • Handle all landlords correspondence post let.
  • Ensure all data is entered into the Property Management system to guarantee continuity of filing systems.
  • Complete property management notes to track progress of maintenance issues.
  • Notify utility companies of all new tenants and change of occupants including the forwarding of all meter readings.
  • Deal with general maintenance issues promptly with relation to the existing managed portfolio.
  • Monitor contractors performance and approve invoices received for onward payment by the accounts department.
  • Arrange repairs in order of priority and in accordance with Martin & Co terms of business and ensure strong and prompt communication with landlords is maintained.
  • Monitor the progress of all maintenance issues, up to the point of payment of the suppliers invoice to ensure all works have been satisfactorily completed.
  • Manage the property diary system to ensure that all reminders, gas safety inspections, management visits and tenancy renewals are completed on time.
  • Handle any overflow business with regards to call handling, viewings, booking appointments etc.
  • Informing your Line Manager of any ideas which may improve performance and efficiency.
  • From time to time perform duties outside of this job description reasonably requested of you.
  • Demonstrate high standards of professionalism at all times.

Core Skills For Ideal Candidate:

  • Excellent customer focus
  • Excellent communication and IT Skills
  • Excellent time management, prioritising and organisation skills
  • Driving licence is essential
  • Must be able to work Saturdays on regular occasions.
  • Minimum 1 years’ experience in Property Management (as a junior or senior)
  • Ideally with experience of property management software, Jupix is a bonus
  • Good knowledge of property defects and how to resolve them
  • Local knowledge is a bonus but not necessary
  • NFOPP/ARLA qualifications desirable

Key information:

  • Office based in Sutton Coldfield, operating throughout North Birmingham and Surrounding areas
  • Office open Monday-Friday 9am till 5pm, Saturdays 9am till 2pm
  • Full time position, 40 hours normal week

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