1st Line IT Support

Midas Selection Ltd
Sutton Coldfield
£18,000 per annum
31 Jul 2017
19 Aug 2017
Contract Type
Full Time
1st Line IT Support Technician - 12-month fixed term contract with possibility of extension.

Basic Salary: £18,000

Hours of Work Contracted working hours are 40 hours per week including weekend day and weekday evening shifts. Evening and weekend shifts will be worked from home location after successful completion of training programme.

Candidates residing in the following locations would be ideally situated: Birmingham, Walsall, West Midlands


Disclosure and Barring Service checks will be completing on offer of employment
Working within the Support Department and remotely as a 1st Line IT Support Technician, the successful candidate will provide high quality first point of contact customer support for end users of our clients’ bespoke software.

- Provide 1st line contact technical support to customers and third party contractors
- Maintain high standards of customer service via email, telephone and live chat
- Record detailed and accurate notes within the internal ticketing system
- Categorise, prioritise and investigate issues – escalating only when required
- Provide administrative support where required
- Tracking of calls and keeping customers informed of the status of their queries
- Shadow customer sessions for customer one-to-one training
- Respond quickly and professionally to all queries and issues


- The ability to trouble shoot, think laterally and question the situation before escalating the issue

- A good team player - ability to liaise effectively with work colleagues and professional approach, especially when under pressure
- Flexible attitude and approach to work
- Ability to work unsupervised and proactively on own initiative

- Excellent time management, planning and organisational skills
- Excellent interpersonal skills


We provide Remote Workforce Management IT services through two market-leading UK brands: operating in the Health and Social Care sector, also operating in the Facilities Management sector. We offer a broad range of innovative hosted software solutions, saving customers time and money while improving the quality of their services and safeguarding workers / service users.

All applicants send CVS to Louise Wright including reference LW123 :

Midas Selection Ltd specialises in recruiting Sales, Marketing, Executive professionals in the Audio Visual Industry & IT