Customer Service Executive

Recruiter
The Sales Recruitment Network
Location
Cannock
Salary
£16,000 per annum
Posted
29 Jul 2017
Closes
13 Sep 2017
Contract Type
Full Time

Customer Service Adviser / Customer Service Executive required for a business to business logistics, parcel, pallet and courier company, based in Cannock, Staffordshire, West Midlands.

Job Title: Customer Service Executive / Customer Service Adviser

Full time Customer Service Adviser, (40 hours per week)

Package: 40 hour week, salary £15,932 per annum plus £100 per month attendance bonus, life insurance, pension, 28 days holiday rising to 33 with length of service, employee retail discount scheme.

Hours;

7.30 am to 4.00 pm

with Saturday mornings on a rota - currently one in three, paid as overtime.

Area: Cannock, Staffordshire / West Midlands / Cannock, Walsall, Hednesford, Burntwood, Brownhills, Lichfield

Product: Business to Business Logistics, Parcels, Pallet and Courier Company, providing first class service at all times.

Job Description:

Due to the increasing demands of a growing business, aCustomer Service Executive is now required for a business to business logistics, parcels, pallets and courier company responsible for transporting documents, parcels, pallets and other shipments, throughout the UK and internationally.

Key responsibilities for this role will include:

- Customer service duties regarding the collection and delivery of pallets and/or parcels.

- Incoming and outgoing telephone contact with customers and other depots.

- Email contact with customers and other depots.

-Measuring and monitoring parcel and pallet freight.

- Actioning activity based on customer requirements

- Resolving customers’ queries and requests e.g.

- Customer enquiries

- Proof of delivery

- Delivery times

- Collections

- Pricing

- Up selling of Company products and services

- Managing accounts

- General administrative and report duties

- Performing IT related tasks on reporting, managing systems etc.

Key Skills / Experience:

You will have previous Customer Service experience, great customer communication skills and a professional approach, to ensure customer retention, increases in customer spend and customer satisfaction. You may have previously worked in Customer Services in a large company and are now looking for a role with a more local, Cannock based Company.

You will also be IT minded since a key part of this role does involve measuring and monitoring all parcel and pallet freight.

You must also be:

- Organised

- Flexible

- Good listener

- Ability to multi task and work on own initiative when required

- Positively assertive

- Commercially aware

- Strong administrative skills

- Good communication and inter-personal skills

- A team player

- Confident and comfortable when speaking to customers on the telephone

- Reliable and trustworthy

- Polite, calm and courteous at all times

- Have an ability to problem solve and seek solutions.

- Proficient and comfortable with IT and software packages and systems

- Previous sales experience or telesales experience would be useful

Customer Services Adviser. 40 hour week, salary £15,932 per annum plus £100 per month attendance bonus, life insurance, pension, 28 days holiday rising to 33 with length of service, employee retail discount scheme.

Area: Cannock

Start date asap.