Service Design Manager

Celesio UK
Competitive Salary and benefits package
25 Jul 2017
17 Aug 2017
Contract Type
Full Time
Location: Nationwide Field Based / Coventry Support Centre


Celesio UK, a pioneering provider of integrated healthcare services within the UK, have an exciting opportunity to join the Service Design team in our Speciality Business Unit. Celesio UK work in partnership with the NHS and Pharma Companies to provide a range of excellent services in the community, patient’s homes and hospital settings and the organisation is expanding the suite of provisions that it can offer.


The Service Design Manager role is field based and the successful candidate will be provided with a car or a car allowance depending on their preference. The projects delivered by the Service Design team are fundamental in shaping the services Celesio offers to Patients, the NHS and our Pharmaceutical partners. Example projects currently being run include; joint service offerings with Emergency Departments, 111 and Out of Hours providers, support programmes for patients with Long Term Conditions and the development of patient adherence programmes for medicines optimisation.

The role will involve research, development, design and implementation of compelling, market leading propositions. There is an expectation that members of the team work autonomously and are skilled to anticipate the needs of customers and identify service development opportunities within the healthcare market. The successful candidate will work closely with senior stakeholders within the business and network with senior executives, clinicians and operational managers in the NHS and non-NHS organisations.


The successful candidate will have a clinical background or extensive experience working within the healthcare sector. Applicants will need to demonstrate good knowledge of business development and service design techniques with an in depth understanding of the complex landscape of the NHS and other key customer sectors.

We are looking for colleagues who share our passion for innovation and caring for people, who can help us to shape the future of healthcare and meet the constantly changing needs of our customers.

An understanding of healthcare systems in the UK and overseas and awareness of potential solutions that could be added to Celesio UK’s Homecare & PharmaCo propositions will be required. A suitable clinical qualification is desirable but not essential.

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