Team Manager

Alpha LSG Ltd
£26k per year
31 Jul 2017
14 Aug 2017
Contract Type
Full Time

If you are seeking an opportunity to expand your people management experience, nurturing a team to achieve only the best result, our Team Manager opportunity based at our Birmingham unit may be for you!

What the role is:

Your role is to ensure that the production, despatch and delivery of services is effectively managed and complete according to company and customer service standards.

What you’ll be doing will include:

  • Ensure all costs are contained within agreed financial guidelines
  • Utilise planning tools to ensure effective resource management, roster patterns and headcounts in line with activity
  • Use the site Management Information tool to review team performance and initiate action plans as required, communicating issues and solutions where necessary
  • Responsible for completing spot checks as required in order to monitor the performance and compliance of the unit identifying areas of non-compliance and agreeing corrective actions
  • Liaise with the appropriate Shift Leader to agree targets for improvement to ensure your team are achieving the expected level of internal and external Customer Service
  • Review and analyse appropriate service reports on a period basis effectively communicating issues, agreeing action plans and monitoring corrective actions
  • Review due diligence paperwork to ensure that team members are adhering to all Legislation, Company Policy and Customer requirementsand agreed procedures, reporting any defects or concerns to the appropriate manager
  • Responsibility for ensuring that security processes are maintained so that the security of equipment, personnel and stock may be assured
  • Maintain wastage control as required utilising best practice processes and develop action plans to eliminate any waste problems
  • Organise staff and equipment within specified cost targets to meet forecast
  • Control substitution and equipment costs
  • Maintain excellent professional working relationships with allocated customer representatives
  • Provide expert knowledge for customers on service issues, agreeing and monitoring plans to implement changes to customer requirements as required
  • Liaise with our internal stakeholders to select and recruit new staff in order to meet schedules in line with work plan
  • Undertake annual appraisals for all team members, identifying areas of development, training or coaching
  • Manage staff attendance, including overtime, lateness and absenteeism
  • Be responsible for the discipline of the team within company procedure and maintaining motivation
  • Ensure that all accidents and incidents are dealt with in accordance with laid down procedures

What you’ll have will include:

  • Excellent people management skills, e.g. dealing with performance issues, grievances, holidays, and absence management
  • The ability to plan, organise and delegate
  • High attention to detail and accuracy, must be methodical and logical in their approach to work
  • Strong IT skills with the ability to manipulate data
  • Communication Skills – must be able to communicate at all levels
  • An understanding of Health and Safety regulations
  • Food Hygiene certificate and or IOSH
  • Working knowledge of WMS
  • Experience/ knowledge of Materials Control processes
  • Current Airline Security Certification
  • Knowledge of HMC&E regulations
  • Flexibility in working hours

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