Customer Liaison

Compass Group
Dickens Heath
£9.00 per hour
29 Jul 2017
24 Aug 2017
Contract Type
Full Time

Customer Liaison will be responsible for the welcome factor to employees and be knowledgeable of the workplace principles with a full understanding of the facility to offer to the customers by undertaking a comprehensive range of front of house duties.

Main responsibilities

  • Keep floors stocked and tidy
  • Manage and maintain workplace signage
  • Customer interaction - support, feedback gathering, understanding future requirements
  • Providing training on audio visual equipment and facilities to customers
  • Monitoring utilisation and provide reports and recommendations based on results
  • Locker and cabinet allocation and management
  • Meeting room management to include; set up and break down, cable management, audio visual
  • support and light cleaning duties
  • Support with mail services onsite when required
  • Event coordination and set up
  • Deal with furniture changes, requests and issues in conjunction with Soft Services Manager and provider

Ideal candidate

  • Is passionate about delivering excellent customer service and support services to our clients and customers
  • Acts with honesty and integrity
  • Creative and experimental in order to introduce new ideas to prospective clients
  • Exceptional interpersonal skills both in person and by phone, with high professionalism and excellent written and spoken English
  • High expectations for quality and an eye for detail
  • High standard of personal presentation
  • Ability to work under pressure whilst maintaining a positive attitude
  • Good personal time management skills
  • Good IT skills, with knowledge of Microsoft Office Suite
  • Flexible approach to working hours and environment

About the company

14forty, part of Compass Group UK & Ireland, is a leading provider of food and support services in the business and industry sector. We offer high quality integrated facilities management (IFM) solutions to clients looking for a single provider. For organisations who rely on the performance of their people for their competitive edge, our integrated services provide the best customer experience and deliver value. In a rapidly changing world, we help our clients stay agile and one step ahead; our experts delivering great service in safe environments every day.

Built on the fact that there are 1440 precious minutes in every day, 14forty aims to maximise the productivity of each of these for its clients.

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