Customer Service with Complaints

SF Group
£16,000 per annum
27 Jul 2017
31 Aug 2017
Contract Type
Full Time

SF Group are looking to recruit a Customer Service Coordinator for a leading furniture retailer in Birmingham. This is a permanent position paying £16,500. There is parking with this role along with generous discounts.

The Customer Services department is the interface between external customers & internal departments. The objective of the role is to manage the life cycle of customer service files, ensuring all internal stakeholders are fully coordinated & customers are communicated with effectively & in a timely manner.

Key Responsibilities:

  • Taking the initial service call from the customer
  • Creating a service file & communicating to internal departments for further action
  • Ensuring effective customer communication through the various stages of the service life cycle through to file closure
  • Liaising with internal departments to ensure all actions have been carried out to agreed time scales
  • Liaising with external stakeholders on behalf of the Store Managers
  • Booking replacement parts/orders with the Buying departing & Distribution
  • Producing weekly service reports for internal circulation

Person Specification:

  • Confident with calm personality
  • Ability to work under pressure with speed & accuracy
  • Ability to deal with a variety of situations
  • Good communication skills
  • Excellent telephone manner
  • IT literate being proficient in Microsoft Office applications
  • Extremely well organised with sound planning skills

This role has core office hours of 9am to 5.30pm. You will receive 28 days holiday a year including bank holidays.

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