Customer Care Manager - New Homes

Randstad Business Support
£28000 - £40000 per month + company car, pension, heath care, holiday
29 Jul 2017
16 Aug 2017
Contract Type
Full Time

Customer Care Manager - New Homes


£35,000+ per annum

Permanent role

Are you an experienced customer care manager within construction and new homes? Are you comfortable dealing with escalated complaints and queries? Looking for a varied and fast paced environment? Have you decided it's time for a new challenge?

We have a fantastic opportunity to join a leading UK new homes builder located in Solihull. If you're passionate about people management, providing guidance and support to your team, and most of all you have a love for providing first class customer service, then this role is perfect for you. With the office conveniently located a few minutes drive from Solihull town centre, you're in a great location for getting in some after work shopping or socialising.


  • Sociable hours - earlier finish on Fridays
  • On-site parking
  • Company car
  • Conveniently located within five minutes driving distance of Solihull town centre
  • Annual company bonus
  • Team social events
  • Pension scheme
  • Health care

The customer care team is the primary contact between the business and it's customers, and you'll be expected to ensure that every customer receives the same level of assistance and guidance you yourself would expect. You will also be supporting the team with their development, and escalated queries and complaints. To deliver that you must be able to demonstrate:

  • Strong customer service experience from a new homes environment
  • People management
  • Excellent communication - written and verbal
  • Team management experience
  • Experience of training and coaching staff
  • Ability to deal with complaints
  • Technical knowledge of build drawings
  • IT Literacy
  • Ability to work under pressure and at a fast pace


  • Support all escalated customer complaints and queries
  • Deal directly with customers keeping them updated on the progress of their complaints
  • Maintaining and delivering a first class customer service experience at all times
  • Representing the Brand name in a professional manner
  • Support and help develop team members
  • Develop and maintain contractor relationships

If you're passionate about delivering a high-quality customer service, no matter the query, don't hesitate, apply today or call 0121 704 0333.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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