Customer Retention Adviser - Stoke-on-Trent
Basic Salary £17,500 + £9000 OTE Working week: 37.5 hours between 8am and 8pm Monday to SundayStokeAbout the Role
We’re looking for exceptional Retention Advisers to consistently give the best experience to our customers - because loyalty should be rewarded! Expect to be handling all sorts of queries from customers who are coming towards the end of their contract who may be looking to cancel or upgrade. It will be your role to get to the bottom of any issues the customer may have ensuring they remain connected to products and services that best suit their needs.
You’ll need an excellent telephone manner with great communication skills and the ability to listen and ask the right questions to really understand what’s driving the customer to potentially look elsewhere. Then there’s something a little more inbuilt - with empathy and rapport you need to swiftly develop a relationship with any customer - that’s what excellent service is all about.
Regardless of your background this role is all about your personality and behaviours, we’ll provide you with all the training that you need. So if you feel you have the drive and determination to become a successful Retention Adviser with one of the world's leading mobile communications providers, apply now!
Some of the benefits
· 33 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days’ holiday
Average commission per year is £9000 however the earning potential is uncapped
Excellent internal career progression opportunities - join our "Leadership Development" programme
Up to 80% discounted SIM only and Broadband packages for yourself, your family and friends
We believe the health and happiness of our people is central to our success as a business - to achieve this we offer free health assessments to support your wellbeing
Barista style coffee shop
Discounts at 100’s of high street stores
World leading maternity package
Plus MANY, MANY, MANY more
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.