Client Services Executive

£17,000 per annum
27 Jul 2017
27 Aug 2017
Contract Type
Full Time
Our Newcastle based client is looking for a Client Services Executive to support the effective management of driver and vehicle information using their bespoke business systems. The role holder would work within a team to act as the first line point of contact for query resolution. The aim is ensure that client specific SLAs are met in full at all times.

Key Accountabilities:
*To be the dedicated point of contact for clients, drivers and suppliers, delivering excellent customer service levels in a fast paced environment.
*To develop strong relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs.
*To provide accurate and timely reporting across a number of focus areas.
*To retain current industry knowledge around health and safety and duty of care for fleet management.
*To ensure that statutory obligations are met in relation to record keeping and updating systems (for example Motor Insurance Database).
*To carry out fleet related tasks such as allocating drivers and vehicles, cost centre coding, document validation and booking hire vehicles.
*To support the business in reviewing process and documentation to ensure continual improvement is delivered for both clients and the business.
*To support the escalation of complaints to appropriate stakeholders and management for resolution.

Key Experience and Skills:
*Strong focus on delivering great service to clients.
*Office administration processes.
*MS Office skills - esp. Visio, PowerPoint, Outlook.
*Advanced excel skills (vlookup, pivot tables etc.).
*Accurate and efficient data input and validation.
*Strong data analysis and interpretation.
*Ability to work independently to tight deadlines.
*Motivated by desire to exceed SLAs and targets.
*Strong verbal and written skills.
*Attention to detail.

This Role Would Suit Someone Who...
*Has a passion for delivering great service.
*Enjoys working in a fast paced environment.
*Is able to make decisions with limited information.
*Can follow pre-defined processes and business systems to achieve specified outcomes.
*Can adapt their approach to meet a variety of client specific requirements.
*Is tenacious and persistent in following up actions to achieve the required result.
*Can work with autonomy with limited supervision and deliver consistent, high quality results.
*Enjoys working with others in a close-knit team.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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