Software Support

Recruiter
Lord Search and Selection
Location
Stoke Pound
Salary
£27,000 per annum
Posted
27 Jul 2017
Closes
20 Sep 2017
Contract Type
Full Time

To £32,000pa + Bonus & Benefits
Software House
Bromsgrove

The Role

Our client is looking to appoint a high calibre software support person to provide a first-class service to a range of blue chip clients in the financial services industry. This person will be the main contact point for all clients so quality service is essential.

Responsibilities include:

  • Phone and email support for client software issues
  • Manage the support process and being the conduit between software and the client
  • Attempt to solve any basic software issues that arise
  • Working in a small team, taking on responsibility including understanding all the clients' issues
  • Ensuring highest quality of service is consistently delivered


The Person

A software support person, a fantastic communicator who is driven by customer satisfaction, who enjoys working closely with all departments to provide a quality service.

You will need to have experience in a similar software support role ideally with financial services experience but otherwise a good software knowledge.

You will need experience of:

  • A good technical understanding including Windows, Office and SQL
  • A passion for quality customer service with a constant focus on client needs
  • Working with other IT teams including development to resolve issues
  • Fantastic Communication skills
  • Any team leading skills would be ideal but not essential


The Company

Our client is a market leading software house for a prestigious portfolio of financial services companies.
Keen to capitalise on tremendous new business opportunities, they are looking to appoint a high calibre and ambitious software support person to join their winning team.

How to Apply

If this sounds like you, then please attach your CV quoting your current remuneration details quoting reference number 370638.