Field Service Engineer

Recruiter
Venn Group
Location
Warwickshire
Posted
27 Jul 2017
Closes
19 Aug 2017
Sector
Engineering
Contract Type
Full Time

VennGroup IT
Interim Technology Recruitment Solutions


Role: Field Service Engineer
Type: Contract - 12 weeks
Rate: £9.56 Ltd per hour
Location: Bromsgrove

My client is seeking a Field Service Engineer to join their growing team. The field service team offers hardware support to their customers 14 hours a day, 7 days a week. The equipment supported varies from basic credit card payment terminals, to full EPOS solutions in various retail or office environments. The service teams are split in to two divisions, Install and Maintenance, and currently offer onsite support between the hours of 7am and 9pm.

Shift Pattern

  • The maintenance engineers currently work 9 hour shifts, six days on and then 3 days off
  • Shift blocks rotating between
    • An early shift (8am-5pm)
    • A late shift (11am-8pm)
  • Shift patterns may change as dictated by the needs of the business

The Maintenance Engineers Responsibilities

  • Proactive maintenance visits as scheduled by operations team
  • Reactive maintenance visits as required
  • Responding to all calls within the required service level agreement (per call)
  • Stock management
  • Accurate and timely call closure and stock reporting
  • Associated engineer paperwork

Essential Attributes

  • Clean driving license
  • Excellent interpersonal skills
  • Basic technical aptitude
  • Good organisational skills
  • Customer service skills
  • Ability to work under pressure

Desirable Attributes

  • PC skills
  • Service delivery experience
  • SPA Passport

Health and Safety

  • Engineers attend calls normally within a three hour drive time of home location so position involves many continuous hours of driving plus sitting in traffic
  • Position requires a van to be driven due to the amounts of core stock that are expected to be carried
  • Outside payment terminal maintenance can involve lifting weights of between 5kg and 25kg, (the latter if an entire OPT side needed to be replaced). This unit is often at head height
  • Long hours of work involving a shift pattern plus additional hours of overtime if required
  • Fitting equipment can involve working in confined spaces behind cashier desks, in tight fit cubicle etc.

Please call Stephan Sohotta or Daryl Medlin on or email an updated CV to

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.