Service Advisor

Recruiter
Theo Jones Recruitment Limited
Location
Birmingham
Salary
£18,000 per annum
Posted
31 Jul 2017
Closes
13 Sep 2017
Sector
General
Contract Type
Full Time

Are you a successful Service Advisor looking to take the next step in your career?

Service Advisor - Erdington
£18,000 - £20,000 + Bonus OTE £33,000

Due to continuing business success and growth our client have a fantastic opportunity available for a Service Advisor to join their dealership in Erdington.

The ideal Service Advisor:

· Previous experience in a similar role is essential
· A passion to deliver a high standard of customer service
· Bags of personality and can take dealing with customers in their stride
· Excellent telephone and face-to-face communication skills
· Administration skills, be able to use computers with confidence and the ability to organise and prioritise work

Service Advisor key responsibilities:

· Establish rapport with and provide outstanding care to the customer
· Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
· Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
· Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
· Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
· Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary

If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige Franchise motor company then APPLY today!

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