Sales Administrator

Recruiter
Proactive Personnel
Location
Aldridge
Salary
£7.50 per hour
Posted
27 Jul 2017
Closes
17 Sep 2017
Sector
General
Contract Type
Full Time

Proactive Personnel are pleased to be recruiting on behalf of their client for a Customer Service Advisor in Walsall.

THE JOB ROLE

Customer service advisor is responsible for delivering an excellent customer service to all the customers by answering telephone enquiries dealing with customer complaints, providing customer information, along with handling transactions.

  • Process customers’ drawing and amend according to customer information within Smart Builder, liaise with customer and break down in to component parts ready for picking.
  • Ordering customers products by Liaising with In house processing team or third party where required.

  • Create customer job card within in-house systems, keeping customer informed of any issues that may arise during the manufacturing process - including Smart builder / CAD and glass orders.

  • Respond to customer enquiries and provide information about products ,Investigate and communicate all customer queries and provide prompt and accurate response.

  • Answering and dealing with incoming calls in a timely manor.

  • You will also perform some administrative duties around documentation of customer orders.

  • You will also provide assistance as needed to other departments as and when needed.

  • Updating accurate data onto spreadsheets.

  • To meet the standards of performance, Behaviour and attendance as laid down by company policies and procedures.

  • To ensure that reasonable care is taken at all time for health & safety for yourself to comply with policies and procedures relating to health & safety within the company.

EXPERIENCE / REQUIREMENT

  • PC literate, including working ability with Excel , and Word.

  • Evidence of building relationships with all contacts.

  • Minimum of 3 years Customer Care Experience.

  • Strong customer service ethic is essential.

  • Temporary to permanent after 12 weeks, Full time, 8.30am-5pm or 9am-5.30pm [30 min break] (40 hours), Monday - Friday, paying up to £8p/h.

To apply for this position press apply now or call our team in Walsall for more information. This vacancy is being advertised by Proactive Personnel LTD. The services advertised by Proactive Personnel LTD are those of an Employment Agency and an Employment Business.