Customer Service Advisor

Recruiter
Niyaa People
Location
Chasetown
Salary
£9.00 per hour
Posted
29 Jul 2017
Closes
17 Sep 2017
Contract Type
Full Time
An established provider of affordable housing within the Walsall is immediately seeking experienced Customer Service Advisors to join a fast paced, customer focused environment.

Due to a recent increase in workload, additional team members are now needed on a part-time basis to handle a high volume of inbound calls that are all housing related.

Key duties:

? Provide excellent customer service over the telephone and e-mail to all customers
? Sign post enquiries to relevant departments such as Housing Management, Repairs and Supported Housing.
? Use in house systems and microsoft packages to log enquiries and calls
? Provide administrative support to line managers where required

You will also have:

? Experience handling housing related enquiries within a high call volume environment
? Excellent communication skills both written and verbally
? Demonstrate the passion to add value and consistently provide a high level of customer service.

The successful Customer Service Advisor will be immediately available and understand the need to communicate clearly with residents with the ability to hit the ground running and make an immediate impact.

Niyaa People represents social housing and maintenance professionals seeking freelance or permanent employment across the Midlands region from our Birmingham office. We deal with a range of small, medium and large Local Authorities, Charities and Housing Associations.