Oracle HCM Support Specialist

IBM Client Innovation Centre
£33,000 per annum
28 Jul 2017
22 Aug 2017
Contract Type
Full Time
  • Ref: SUPLE2
  • Location: Warwick
  • Salary: Up to £39,200 (dependent on experience & assessment performance)
  • Contract: Full time (40 hours)
  • Contract Length: 23 month fixed term contracts & permanent contracts (dependent on eligibility)

About Us

The Client Innovation Centre (CIC), with emphasis on innovation, is a new, innovative and exciting part of IBM. Did we mention that we’re dedicated to innovation? The CIC is a fast-paced and dynamic business, created to deliver high-value technical services to world renowned clients. Buzzing with invention, originality and a pioneering spirit, it feels like an entrepreneurial start-up, but with the support of the world's largest IT and consulting services company.

We offer a unique experience for those with exceptional talent, extraordinary ambitions and forward thinking ideas. The CIC is place for people with real enthusiasm and a passion for IT, a place for those who want a challenge, ask questions, and explore what’s possible.

About You

We could write here about how we want flexible, hard-working and driven individuals to join our rapidly expanding team, and we do, but we’re also looking for more than that. We want people who will go the extra mile, grab the bull by the horns and shout "I can do this!" We’re looking for people that are hungry to grow, who think outside the box and that thrive in a friendly and energetic working environment.

What do we look for in a person?

  • Resilience to change - Because it can and will happen
  • Passionate - To make a difference
  • Inquisitive - Go on, ask a question!
  • Team Player - Teamwork makes the dream work
  • Fun - As it’s a vital part of our innovative culture!

This is not a list of generic personal attributes, this is a list of what we are looking for in an employee, a list of qualities that we live and breathe in the CIC. If this sounds like you, then we want you in our team!

Technical Skills

As one of the world’s largest, and most innovative, companies we deliver top-notch services using cutting-edge technology, so your skills count! They will have a proven track record in successfully delivering a range of support functions to clients including; deep application knowledge of the client business process, Communication skills with end users, Understanding the end user issues/concerns; prioritizing issues for resolution, address questions/issues raised by end users, Client IT individuals or help desk, Determine/resolve problems reported from end users, system operators & help desk.

Successful candidates will also demonstrate:

  • Experience of an Oracle/HR system (Oracle HR or Oracle SSHR) OR Oracle HCM experience
  • Preferable knowledge or experience in Workflow
  • Problem solving, investigative and analytical skills
  • Knowledge of a help desk system and managing service requests / incidents/ problems
  • Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s)
  • Establish good working relationships with clients and project teams
  • Customer communication skills, both verbal and written
  • Negotiation and persuasion skills
  • Ability to work with colleagues and stakeholders at all levels

Desirable skills include:

  • An understanding of ITIL framework
  • UK Payroll Legislation
  • Experience of working within the healthcare sector

We’re typically looking for people with a 2:1 degree or equivalent qualification in STEM discipline, however, if you don’t have a degree but have technical experience and a passion for IT, then we will still consider your application.

Perks don’t hurt

As the CIC is very much an employee focused environment we are proud of our employee training programmes. As part of the CIC, you will have the opportunity to undertake a multitude of training courses with an extensive range of classroom, e-learning, interactive and video courses. With our support, you will have the opportunity to acquire industry recognised qualifications, gain valuable experience with globally renowned companies and work with industry leading technologies. If you are as passionate about IT as we are, this will hopefully excite you as much as it excites us!

Working in a consultancy environment, you will play an integral part of a variety of exciting projects across a range of sectors. Projects will vary in size, location, and length, some will be a completely new initiative for the client others will be part of an existing major programme. Each project that you work on has its own unique working environment enabling you to build up your network as well as your skills. Every project is different and our employees really value the variety of the roles.

As part of the CIC, you will have the opportunity to travel to client’s sites and other IBM and CIC centres across the UK, sometimes even further! Travel flexibility is important to us as our clients often like to work with you face to face. You will be expected to travel throughout your employment so we are looking for explorers, those people who are willing to go the extra mile for our clients (quite literally!). If you are not willing to travel to projects then we won’t be able to consider your application.

All applicants must hold a UK work permit or visa valid for a two year period prior to applying. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. For certain projects, ideally candidates will be British Nationals with a minimum of 5 years UK residency, preferably 10 years.