Complex and FOS Complaints Consultant

IPS Group
£24,000 per annum
28 Jul 2017
20 Aug 2017
Contract Type
Full Time

A large and reputable Insurance Company has a rare opening in their complaints team and therefore seeks to hire an experienced Complaints Handler to manage a caseload of high profile complaints.

As a Senior Complaints Consultant you will investigate, record and resolve a portfolio of complaints which could include Executive Director, press and complex complaints, including Financial Ombudsman Service referrals, delivering fair and consistent outcomes for all customers.

You will ensure that all complaints are effectively managed and resolved in accordance with complaint handling principles, regulatory frameworks and fulfil our own standards of customer experience.

You will act as a technical expert on complaint matters, checking other Complaint Consultants' investigations, resolutions (including FRL's) and redress calculations. It will also be your responsibility to provide constructive feedback and alternative solutions as appropriate, supporting colleagues in raising standards across the complaints teams.

To be considered you must have a complaints handling experience at a senior level with a thorough understanding of FCA and FOS requirements. This will ideally be within an insurance environment however candidates from a financial services background may also be considered. Due to the technical nature of the role candidates with complaints experience from other sectors such as the energy sector will not be considered.

This is an excellent opportunity to develop and expand your experience within this established business. You will be rewarded with a first class benefits package including bonus, pension and flexible benefits.