Customer Service Advisor

Recruiter
Legal & General
Location
Birmingham
Salary
£16,500 per annum
Posted
31 Jul 2017
Closes
16 Aug 2017
Contract Type
Full Time

We are always looking for enthusiastic and motivated Customer Service Professionals to join our General Insurance Customer Service team in Birmingham.

Don't delay, register your interest today to be considered for this exciting opportunity.

Job Duties:

  • To deliver an exceptional customer experience to customers contacting us regarding a claim and to ensure a high level of customer satisfaction.
  • To offer support and assistance to other members of the team, thereby contributing to a highly motivated, enthusiastic and efficient team ethos in the claims centre.
  • To deal with any correspondence and other paperwork as necessary, communicating with customers, keeping them up to date on progress to ensure next stages are understood and that any correspondence is effective and accurate.
  • Handle customer enquiries quickly and efficiently and treat the customer fairly and as an individual within agreed Service Level Agreements and time-scales.
  • To ensure that customers are treated fairly in line with Legal & General's customer experience and Treating Customers Fairly policy.

Knowledge & Skills:

  • You will need good time management skills and be confident in using PC applications accurately and efficiently.
  • Problem solving is also key in this role so you will be comfortable in decision-making and judgement and be able to identify problems and take action or make suggestions to rectify/improve processes where appropriate. It goes without saying that we expect excellent timekeeping and low absence levels for our staff.
  • Finally, we look for individuals who have strong communication and Influencing skills.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Click on the link below to register your interest!