PURPOSE OF JOB
To assist in the delivery of high quality referencing services on behalf of our clients.
NATURE AND SCOPE
The Company has a number of UK based residential property clients for which it provides a variety of referencing solutions. The Referencing team is responsible for providing outsourced referencing services to lettings agents. The Referencing department acts to provide quality, timely references to be utilised by lettings agents and other clients.
The principal tasks centre on the collection and processing of referencing information, liaison with prospective tenants, their guarantors, employers, previous landlords/letting agents, and personal referees, all in accordance with the clients criteria.
CORE TASKS & RESPONSIBILITIES
1.1Day to day Liaison
Liase with tenants / negotiatiors to ensure timely completion of required documentation to ensure relevant references can be gained in respect of the prospective tenant. Liase with other members of the referencing team, external client, and other 3rd parties as required.
1.2Team Procedures & Practices
Ensure the company procedures and policies are adhered to in order to enable external clients requirements and deadlines to be met.
1.3 Other References
Utilise information supplied by tenant to apply & collect adequate other references in respect of the prospective tenant on behalf of the Letting Agent.
1.4 Apply Referencing Criteria
Apply clients referencing criteria to all references for each particular prospective tenant in accordance with Company Procedures to ensure references provided are accurate & meet clients criteria requirements before providing verdict to client.
1.5 Typing Filing & General Administration
Carry out all necessary typing, filing & general administration to ensure records are well ordered & easily accessible, in accordance with company procedures.
CONDUCT AND CUSTOMER SERVICE
You must conduct yourself and communicate at all times with integrity and in a professional manner, whether written, verbal, or face to face;
2.2 Customer Service
Continuously pursuing "Excellence in Customer service", looking for ways and ideas to improve the Company’s service, and accepting progressive change as a part of the office routine
Undertake training where required by the business and have an open approach to learning.