Customer Service Advisor (3 month plus contracts / full-time/part-time shifts available)
A variety of Full and Part-Time shift patterns are available:
Immediate start is desirable.
To play an important integral role in the efficient day-to-day running of the Contact Centre through the delivery of excellent customer service.
You will show a desire to provide inspirational service whilst meeting customer demands through the provision of a responsive, consistent and high quality telephone service that delights Customers.
As a key member of the team you will work continually to improve the quality of service delivered and will deal personally with customer requirements and incidents not requiring Managerial attention.
-To demonstrate excellent customer service skills whilst providing inspirational service whilst meeting customer demands
-Demonstrating initiative, by managing work load effectively and in a timely manner
-Working as an individual within a team but also working as part of a team to deliver a service second to none.
Skills, Knowledge and qualifications:
-Proven customer service skills
-Excellent keyboard skills and proven experience with standard packages of Word, Excel and PowerPoint
-Reliable and able to complete work to a high standard of accuracy and to tight deadlines
-Ability to work on own initiative and be proactive
-Excellent interpersonal skills with an excellent telephone manner
-Confident and able to effectively handle contacts at all levels within the Organisation, both internally and externally
As a member of the RAC Club you`ll be valued as a colleague and an individual, and from day one of our training programme we`ll customise your experience to fit your particular needs and learning style.
We`re always looking for ways we can enhance your work/life balance through initiatives such as our flexible benefits scheme to make you feel valued and satisfied in your role.
- Attractive salaries
- Generous holiday entitlement
- Full RAC breakdown membership (UK and European) after 6 months
- Company pension scheme
- Flexible benefits scheme
Additional benefits are just one of the ways we thank our colleagues for all their passion, ideas, energy and hard work. If you like what you`ve read and can see yourself in this role, then we can`t wait to hear from you and hope to welcome you soon to the RAC club!