Customer Service Representative

Recruiter
Abbott Laboratories
Location
Shirley
Posted
27 Jul 2017
Closes
17 Aug 2017
Contract Type
Full Time

An exciting opportunity to join a fast-paced Customer Service team in a global healthcare company. Our Customer Service Representatives provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquires, service requests and handling of customer complaints.

We are recruiting for an individual to provide predominantly Back Office support, including:

  • Order processing
  • Following procedures related to the receiving, checking and creation of the sales orders/invoices
  • Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes
  • Executing all invoicing in a timely and precise manner including responsibility for electronic invoicing
  • Daily control of invoices issued by the system, checking all orders have been invoiced Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines
  • Follow up on backorders Master Data Maintenance (customer, materials, prices)
  • Actively participate in any required product tracking research when required
  • Support quality and sales department in Field Safety Corrective Action implementation

Education & Competencies:

  • Educated to A-level standard
  • Previous experience in Customer Service data entry, ideally office-based
  • Knowledge of Microsoft Office and ERP packages (SAP ideal)
  • Team player
  • Customer-oriented
  • Good organization ability, excellent attention to detail
  • Positive reaction to working in a "deadline" environment, stress resistant
  • Works with integrity & sensitivity to the importance of the product

Hours: 37.5 weekly hours Monday-Friday

Location: Blythe Valley Business Park, Shirley, Solihull

Package: Competitive salary + excellent benefits