Multimodal Account Associate

FCL Global Forwarding Ltd
£18,000 per annum
27 Jul 2017
19 Aug 2017
Contract Type
Full Time

FCL Global Forwarding is the fastest growing Independent freight forwarder in the UK. At FCL Global Forwarding we specialise in the movement of goods by Air, Sea and Road.

Our business was formed during October 2012 in the Midlands and since that point have expanded into Scotland & the South East England with the opening of our Glasgow and London branches respectively. We have enjoyed an average of 70% annual growth in our revenues since 2012 and have been entrusted to move cargo for 500+ customers on our journey so far.

Our commitment to building long-lasting, meaningful and sustainable relationships with our suppliers,customers & people are the cornerstones of our success.

Job Description

To deliver excellent customer service through work accuracy, customer support and rapid customer responses. To successfully meet all logistical requirements and expectations set by the customer and FCL Global Forwarding.

Office Location : HQ Birmingham

Basic working hours : 08:30- 17:15hrs / Monday- Friday

Job title : Multimodal Account Associate

Reports to : Regional Manager

Key duties include, but are not limited to:

  • To maximise on, and develop sales from new and existing customers through regular contact and activity
  • Gaining a clear understanding of customers business requirements
  • Assisting to develop key trades and services
  • Ensure that all tasks and assignments are carried out in a timely manner and to any set deadlines
  • Reviewing your own performance, aiming to meet or exceed targets
  • Reviewing process and procedures and sharing best practice with colleagues
  • Maintaining and developing relationships with existing customers via telephone calls and emails; occasionally in person
  • Listening to customer requirements and presenting the appropriate solutions

Commercial Responsibilities:

  • Handling customer and overseas agent sales enquiries
  • Obtaining rates from FCL approved suppliers
  • Making accurate, rapid cost calculations, and providing customers with quotations
  • Negotiating on sales and costs
  • Obtaining feedback on all quotes issued and reporting on quotes won, lost and pending
  • Accountable for achieving the profit margins set out in the company guidelines


  • Making arrangements for freight movement with FCL approved road, sea and air carriers
  • Checking all supplier confirmations meet with information supplied from customer
  • Issuing all documentation in line with shipper / consignee instructions including meeting Letter of Credit requirements
  • Arranging consular documentation where required
  • Liaising with overseas agents in relation to shipment bookings, schedules and milestones updates as appropriate
  • Entering accurate customs entries and following all special instructions given by customers
  • Full consignment monitoring and reporting
  • Accurate and on time communication of documents to customers and overseas agents
  • Ensuring that the Exporter / Importer has complied with all UK and foreign rules and standards concerning packaging and shipping
  • Recording and reviewing KPI data with customers and management
  • Accurate recording of costs and sales in accordance with customer and supplier agreements
  • Dealing with customer queries


  • Excellent oral and written communication skills
  • Strong commercial awareness
  • A confident and determined approach
  • A high degree of self-motivation and drive
  • The ability to work both independently and as part of a team
  • Excellent organization and problem solving skills
  • The ability to prioritize and successfully manage deadlines
  • Excellent attention to detail and general work accuracy
  • Knowledge of administration policies, systems and procedures
  • Listening skills
  • Computer skills, including the ability to use relevant computer software
  • Understanding of health and safety in the workplace
  • Understanding of relevant legislation
  • Able to keep information confidential