IT Infrastructure Manager - Hereford - 6 month contract £475-500 a day

Recruiter
Media Search Inc.
Location
Lugg Bridge
Salary
£475 per day
Posted
01 Aug 2017
Closes
14 Aug 2017
Contract Type
Full Time

IT Infrastructure Manager - Hereford - 6 month contract £475-500 a day

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Responsible and accountable for the activities of IT Infrastructure including power, cooling, servers both virtual and physical, networking hardware, cabling and internal software,. Data administration including backup, storage, security, change management, telecommunications and third parties who assist in the provision of infrastructure. This involves leading IT Infrastructure based changed management and risk management efforts, identifying and acquiring appropriate resources needed and developing robust plans to ensure timely and successful delivery of projects.

Deliver a leading edge communication and collaboration tools to the business to facilitate flexible, effective and efficient work practices.

Pro-actively monitor all systems to ensure potential issues are highlighted and swiftly dealt with using the ITIL service desk framework.

Implement policies, procedures and standards to ensure consistency of approach, high quality and reliability. across internal external facing technical platforms. Including two external data centres, two Bureau data centres and two internal data centre platforms.

To perform periodic regular agreed checks to meet compliance requirements and ensure safety and availability of systems and infrastructure.

Provide leadership in delivering the IT Strategy, operations, cost-optimisation, innovation and efficiency improvements. for all system platforms.

To manage the 'day to day’ Dev -Ops process across IT and into the live environment. Ensuring that all technical handovers, run books, processes are handed to the Service Desk.

Foster a team that delivers collaboration, open communication, problem solving and resourcefulness. within the business and across the IT team i.e. Dev Ops and Infrastructure process

To provide a modern, flexible and high class infrastructure and hosting environment for internal and external products and services.

To provide a pro-active and responsive Helpdesk team which is professional, courteous and engaging.

Deliver long term vision of technologies and solutions and feed into the IT Strategy and road map including researching solutions.

Take responsibility for final recommendations of self and team which can have impact on multiple teams and make decisions.

Negotiate with key stakeholders and board on prioritisation of projects and resources.

Communicate and provide regular reports to Head of IT Operations and or Technical Director on progress, exceptions and quality.

Direct report line management responsibilities on a day to day basis.

To plan, organise and assign resources accordingly in order to manage day to day work volumes and tasks.

To take accountability for the resolution of issues and use escalation routes at the appropriate times.

To ensure team and employee compliance to regulatory and security requirements is achieved.

Lead, motivate, develop and appraise team members so that their individual and collective performance is of the required standard and meets the current and future needs of the business.

Provide information and support to customers relating to the impact of internal and external processes, procedures and systems on their business.

Take responsibility for spend and requests for further resources by demonstrating good due diligence and assessing all available options.

Monitor, maintain and plan spending to facilitate the timely and accurate creation of an overall IT budget.

Maintain and develop relationships with key customers, suppliers and colleagues to ensure best practise is implemented and adhered to where appropriate and relevant.

To act as a primary interface escalation for all 3 / 4th line type technical Incidents, Service Requests, Problem tickets, and CARS businesses and areas to manage faults / risk events in impacting both internal and external customers ensuring specified processes, procedures, standards and relevant external regulations are met. To ensure the timely resolution to any

issues

Ensure regular and unique administrative tasks within the team are processed within agreed service levels, SLA’s, KPI’s and OLA’s meeting specified processes, procedures, standards and relevant external regulations.

To ensure the timely resolution to any faults or incidents.

Act as a source of expertise to less experienced team members providing coaching and support where necessary.

Provide relevant and pertinent information, in a timely manner, to ensure the needs of the business are met. including the completion and Incident reports

To support the rollout and provision of all hardware and software to all internal and external customers.

To ensure all hardware and software is kept compliant and secure and up to date for all updates and patches including anti-virus and keep an audit trail of checks and regularly report on this.

To monitor age and quality of equipment and ensure items are appropriately taken out of service when end-of-life and value has been exhausted and plan replacements far enough in advance that they can be budgeted for.

Work with IT Procurement and Asset Controller to ensure all assets are correctly checked in and out of stock to enable the company to track who has what assets and when these exchanges took place.

Gather and track metrics on all requests, incidents and actions to enable pro-active trend analysis to take place enabling improvements to be made and action taken to prevent issues.

Identify, suggest and implement improvements to new and existing processes / procedures / systems.