Customer Coordinator -Sweden

Nordic Staff
£22,000 per annum
29 Jul 2017
16 Aug 2017
Contract Type
Full Time

Our client has an immediate job opportunity for a Swedish Speaking Customer Coordinator in their Warwick office.

The Swedish Speaking Customer Coordinator will work with the sales team to ensure maximum customer satisfaction through accurate and timely supply of goods.

The Job

As part of the Order Desk, working in close collaboration with the sales teams to ensure that customers have the perfect level of on-shelf availability to suit the needs of our end consumers.

Providing an efficient and well-planned service for our customers through excellent management of SAP ordering process and delivery booking management.

Providing a best in class service to our customers by acting as the first point of contact for any issue, proposing solutions, and ensuring that problems are rectified quickly and professionally.

Specific Job Components

Manage the order process for customers in relevant markets utilising both standardised processes and ad-hoc account management requirements

Manage unique flows for regional or national accounts as required

Participate in regular sales update meetings

Proactively plan and communicate delivery requirements to the logistics provider.

Plan and coordinate best countermeasures for any delivery discrepancy identified considering best cost/ service ratio

Manage re-scheduling report daily and work closely with cross-functional teams (Logistics Providers, Order Desk, Supply Planners) to ensure constrained supply is allocated to open orders

Key Performance Indicators.

Customer service evaluation report (SER)

Fill rate

Lost sales

Back orders

% volume shipped through customer collaboration

Logistic cost/unit by channel, PG, market

Start: Immediate

Salary: To £25000

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