Customer Coordinator -Sweden
Our client has an immediate job opportunity for a Swedish Speaking Customer Coordinator in their Warwick office.
The Swedish Speaking Customer Coordinator will work with the sales team to ensure maximum customer satisfaction through accurate and timely supply of goods.
As part of the Order Desk, working in close collaboration with the sales teams to ensure that customers have the perfect level of on-shelf availability to suit the needs of our end consumers.
Providing an efficient and well-planned service for our customers through excellent management of SAP ordering process and delivery booking management.
Providing a best in class service to our customers by acting as the first point of contact for any issue, proposing solutions, and ensuring that problems are rectified quickly and professionally.
Specific Job Components
Manage the order process for customers in relevant markets utilising both standardised processes and ad-hoc account management requirements
Manage unique flows for regional or national accounts as required
Participate in regular sales update meetings
Proactively plan and communicate delivery requirements to the logistics provider.
Plan and coordinate best countermeasures for any delivery discrepancy identified considering best cost/ service ratio
Manage re-scheduling report daily and work closely with cross-functional teams (Logistics Providers, Order Desk, Supply Planners) to ensure constrained supply is allocated to open orders
Key Performance Indicators.
Customer service evaluation report (SER)
% volume shipped through customer collaboration
Logistic cost/unit by channel, PG, market
Salary: To £25000