Quality Assurance Specialist
Offering a complete range of Financial Solutions for both the public and private sectors, operating Nationally and Internationally, this global business offers a Client portfolio which is second to none.
Their success results from every single employee and you will find a work environment that encourages teamwork, drives innovation in everything they do and believes that everyone should be able to pursue both their professional and personal goals.
Due to continued growth, the company are now embarking on a new project and recruiting for and experienced Quality Assurance Specialist to join the team who has worked in a Business Processing Outsourcing environment. Commitment to Quality, passion, creativity, innovation and having fun - Is this you?
To monitor team performance to ensure continuous improvement
Identify areas and provide suggestions for improvement
Provide feedback on audit methodology, produce quality review and findings report
Participate and lead appropriate project work on Quality improvement
Quality Audit Review and champion customer satisfaction within the target audience
Work closely with colleagues and determine training requirements.
Key Skills & Experience
Experience of working in a Quality Assurance role within a BPO environment
Strong organisational skills, and a discipline in following plans and actions through in the agreed timescales.
Proven analytical and problem-solving ability
Previous experience of meeting SLAs and quality targets, and of working on project delivery and improvement plans
Competent with Microsoft Office, specifically Excel, Word and PowerPoint
Attention to detail and processing accuracy essential
If this opportunity has your name on it, and you are looking for that next challenge, then apply now!
We will do our utmost to respond to you application but, due to high volume of response, this is not always possible. So if you have not had contact from us within 7 days, we regret your application has not been successful but your details will be on file for future reference.
This vacancy is being advertised on behalf of QPLtalent who are operating as an employment business.